Refund & Cancellation Policy
Invisible grills are made to fit a specific opening, so this policy explains what can be cancelled or refunded and at what stage.
Site inspection
Site inspection and measurement in Uppal is free and carries no obligation. You may decide not to proceed after the inspection with nothing payable.
Cancelling before material is prepared
If you cancel an accepted order before material has been cut or prepared for your opening, any advance paid is refunded after deducting costs already incurred, if any. Please inform us as early as possible so that preparation can be stopped.
Cancelling after material is prepared
Once tracks and wire have been cut to your measurements, the material cannot be reused for another customer. In that situation the material cost is not refundable, although any amount collected towards installation labour that has not been carried out will be returned.
Rescheduling
You can reschedule an installation date at no charge by informing us in advance. Repeated cancellation on the day of installation, after the team has reached the site, may attract a visit charge.
If you are not satisfied with the work
If something about the completed installation is not as agreed, contact us before making any payment balance. We will inspect the work and correct any defect in our workmanship at no cost to you.
How refunds are processed
Approved refunds are returned through the same mode used for payment, normally within a reasonable period after the cancellation is confirmed. To request a cancellation or refund, call 79971 47572.